Terms of service

Seller

These terms apply when you shop in our online store as a consumer. The seller is Scandinavian Pouch Company AB, registration number 559505-1722, Box 2012, 135 02 Tyresö, Sweden. Email: kontakt@whitelip.com. Telephone: +46 70 797 47 27.

Age

You must be 18 or over to buy nicotine products. You verify your age with BankID at checkout, and the parcel is only handed over against valid photo ID. If your age cannot be verified, we do not complete the purchase. This product contains nicotine, a highly addictive substance.

Ordering

Check the items, quantities, delivery address and total before you complete your purchase. The contract is formed when you receive our order confirmation by email. Contact us as soon as possible if anything in your order is wrong.

If we cannot deliver an item you ordered, we contact you and refund what you paid for it. We do not replace it with another product without your approval.

Prices and payment

The total, including VAT and shipping, is shown at checkout before you pay. Available payment methods are shown at checkout. Some payment methods also carry the payment provider's own terms, which you accept at checkout.

Delivery

We currently deliver within Sweden only. Delivery options, price and estimated delivery time are shown at checkout. Read more in our Shipping policy. We are responsible for the goods until you, or the recipient you named, have received them.

Parcels that are not collected are returned to us. For an uncollected parcel we charge a fee of SEK 150 for return shipping and handling. Not collecting a parcel does not count as withdrawing from the purchase.

Right of withdrawal and returns

You have a 14-day right of withdrawal under the Swedish Distance Contracts Act. It applies to unopened cans with an intact seal. It does not apply to cans whose seal has been broken after delivery, because for health and hygiene reasons they cannot be returned. You pay the return postage when you withdraw from a purchase. Read more in our Refund policy and under Withdraw from a purchase.

Complaints about faulty goods

Contact us with your order number, a description and preferably photos if an item is faulty or damaged, or if you received the wrong item. You can complain about original defects for three years from when you received the item. A complaint made within two months of discovering the defect always counts as made in time. We pay the return postage for an approved complaint. The broken-seal exception to the right of withdrawal does not affect your right to complain about faulty goods.

Personal data

Read how we process your personal data in our Privacy policy.

Disputes

Contact us first and we will try to resolve the matter. You can also turn to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, Sweden, which hears disputes that meet its requirements. Swedish law applies to the purchase. These terms do not limit your rights under mandatory consumer law or your right to go to a court of law.

Last updated: 25 September 2026.