Shipping policy

Where we deliver

We currently deliver to addresses in Sweden only.

Delivery options, price and time

Available delivery options, shipping price and estimated delivery time are shown at checkout before you pay. We pack and ship orders on weekdays. Delivery times are estimates, and public holidays or carrier delays can affect them.

Collection and ID

The parcel is only handed over against valid photo ID, so bring ID when you collect it. The carrier notifies you when the parcel is ready for collection. It is held for the period stated in the notification.

Tracking

When your parcel has been sent, you receive a shipping confirmation by email with a tracking link. Read more under Track your order.

Uncollected parcels

Parcels that are not collected are returned to us. For an uncollected parcel we charge a fee of SEK 150 for return shipping and handling. If you want to withdraw from the purchase, tell us instead. Not collecting the parcel does not count as withdrawing from the purchase.

Wrong address, delays or damaged parcels

Contact us as soon as possible if the delivery address is wrong. Once the parcel has been sent, we cannot always change it. If your parcel is delayed, seems to be lost or arrives damaged, email kontakt@whitelip.com with your order number. Keep the packaging if anything is damaged.